Privacy Policy

ShadowNurse, Inc. (“SN,” “we,” “us”) collects, uses, discloses, and protects personal information related to our consumer-facing Platform. We collect personal information to provide and improve our website and programs, communicate with you, secure our systems, and meet legal obligations.

We disclose information to contracted service providers and independent clinical entities at your direction. ShadowNurse does not currently sell or share personal information under California law.

Scope

This Privacy Policy describes how ShadowNurse, Inc. collects, uses, discloses, and protects personal information related to our consumer-facing Platform. For clinical services by independent professional entities, please review their separate notices and policies.

Information We Collect

Identifiers & Contact: name, email, phone, address, device IDs
Account & Usage: login credentials, activity, interactions, preferences, support tickets
Device/Technical: IP address, browser/OS, cookies, SDKs, diagnostics, log files
Payment: processed by payment processors (card data held by processor)
Care Coordination Data: information provided for navigation and benefits verification
From Others: service providers, authorized partners, or public sources

How We Use Information

Operations include: providing and improving Services, securing and debugging systems, processing requests, personalizing non-marketing content, communicating about features, analytics, legal compliance, fraud/abuse protection, and marketing (with consent where required).

Cookies & Similar Technologies

We use cookies and similar technologies for essential operations and analytics. Detailed information appears in our Cookie Notice at shadownurse.com/cookie-notice.

SMS & Text Messaging Disclosures

Consent

We send SMS only when you provide your mobile number and give consent (e.g., by checking a box on a web form or replying affirmatively by text). Consent is not a condition of purchase or service receipt.

Non-Sharing of Mobile Numbers

We do not sell or share mobile numbers with third parties or affiliates for marketing purposes. Service providers access numbers solely to deliver messaging under contracts prohibiting their independent use.

Message Frequency & Fees

Message frequency varies by program and user interaction. Message and data rates may apply.

Opt-Out / Help

Reply STOP to cease messaging. Reply HELP for assistance. Contact: 505-535-5255 or hello+SMS@shadownurse.com.

Privacy & Security

Standard SMS is not encrypted and may be read by your carrier or others with device access. Users should avoid sending sensitive information via text; designated secure channels should be used instead.

Disclosures of Personal Information

Information is disclosed to:

Service providers and processors (hosting, analytics, support, communications, payments) under contractual limits
Professional entities you choose
Legal and safety recipients
Corporate transaction participants (merger, acquisition)

We do not allow service providers to use personal information for their own purposes.

Sale/Share and Targeted Advertising (California)

SN does not currently “sell” or “share” personal information or engage in cross-context behavioral advertising as defined by California law. If ShadowNurse later engages in such activities, the policy will be updated, Global Privacy Control (GPC) signals will be honored, and a “Do Not Sell or Share My Personal Information” mechanism will be provided.

Retention

We retain personal information for as long as reasonably necessary for the purposes above, consistent with legal, regulatory, and operational requirements. Criteria include account status, contractual obligations, dispute resolution, and security.

Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is 100% secure.

Children

The Services are not directed to individuals under 18. If ShadowNurse learns it collected information from a child under 18, it will delete the data.

Your Privacy Rights (California)

California residents may have rights to:

Know/access personal information
Correct information
Delete information
Opt out of sale/share
Opt out of certain profiling
Limit sensitive personal information use
Freedom from discrimination for exercising rights

Submitting Requests

Submit requests at: hello+privacy@shadownurse.com. We will verify your request and may deny where an exception applies. Users may authorize agents with proper documentation. ShadowNurse honors GPC signals.

Request Handling & Timelines

We will confirm receipt of a verifiable request within 10 days and respond within 45 days (or explain why we need up to 90 days). ShadowNurse may request additional information for identity verification and will explain any denial. Users may submit two requests per 12-month period. We do not discriminate for exercising rights.

International Users

If you access the Services from outside the U.S., you consent to processing in the U.S. Laws in other countries may differ.

Changes

We will post updates with a new effective date and, for material changes, provide additional notice.

Contact Information

ShadowNurse, Inc. — Privacy
1930 Village Center Circle #3-6933
Las Vegas, NV 89134
hello+privacy@shadownurse.com

For DMCA notices, see the DMCA Agent listed in the Terms of Service.