ShadowNurse
About

ShadowNurse is healthcare navigation.

ShadowNurse ensures the best healthcare possible for everyone.

ShadowNurse is Healthcare Navigation

  • ShadowNurse is the premier remote healthcare navigation platform, empowering patients and caregivers with seamless access to personalized support, guidance, and resources. Designed for everyone navigating the complexities of healthcare—from patients seeking clarity to nurses providing expert assistance—ShadowNurse bridges the gap between overwhelmed individuals and the care they need.

    Our innovative approach pairs remote nurse expertise with cutting-edge technology, enabling real-time solutions that reduce preventable hospitalizations, enhance health outcomes, and save costs for individuals and insurers alike. Whether you're a patient in crisis, a nurse seeking technology and artificial intelligence (AI) powered remote nursing work, or a business partner investing in scalable, patient-centered solutions, ShadowNurse delivers unmatched value through its accessible Free Plan and premium services.

    Join us in transforming healthcare, one patient journey at a time. With ShadowNurse, healthcare navigation becomes affordable, simple, compassionate, and effective—exactly as it should be.

ShadowNurse is Interstitial Healthcare

  • in·ter·sti·tial
    /ˌin(t)ərˈstiSH(ə)l/

    (adjective)

    Interstitial means ‘living in the spaces between’… and hence Interstitial Healthcare™️ means existing in between all of the traditional nodes of healthcare.

    The concept of Interstitial Healthcare™️ was invented by Olivia Svrchek, FNP, MS, and Jeffrey Pollard, MD in January of 2023 to help propagate the idea that the current siloed healthcare paradigm leads to communication breakdown and loss of critical information—a problem that can be fixed through the establishment of a single, dynamic, and all encompassing layer of support that extends to and wraps around all of the major stakeholders and entities that make up the healthcare ecosystem. As such, Interstitial Healthcare™️ (with its present and future components) enhances knowledge and information transfer between patients, families, caregivers, clinicians, payers, employers, clinical trial sponsors, and others—allowing optimally informed choices to be made at every step of a patient’s healthcare journey.

    ShadowNurse™️ is the first and most important Interstitial Healthcare™️ component—supporting all of the key patient experiences in and around medical visits and hospitalizations, including most importantly, the communication and handling of vital information, but also care-plan adherence, healthy behavior monitoring, medication reconciliation and compliance, care navigation, logistics, and more. ShadowNurse’s unprecedented advantage, and critical point of differentiation and leverage, is becoming ‘part of the family’ and being ‘live inside’ the medical visit.

    As an Interstitial Healthcare component, ShadowNurse lives outside of the traditional healthcare system and thus operates in a more fluid and ubiquitous manner – providing the most high quality, comprehensive, and accessible medical support to patients, families, and stakeholders across the healthcare continuum.

Who We Are

Peek behind the scenes and get to know the heart of ShadowNurse. We're not your typical platform. We're a group of individuals with one clear mission: to ease the healthcare journey for everyone. Our aim is to simplify the healthcare experience and lighten the load for each individual.

Our Mission: Navigating Healthcare with Heart

ShadowNurse is more than appointments and medications; it's about people. Our mission is to redefine healthcare navigation, easing the burden on patients, families, and caregivers who find themselves entangled in a web of complexities. We're dedicated to providing practical assistance and a compassionate touch, guiding individuals through their healthcare journey with care and understanding.

Our Vision: Empowerment through Compassion

Picture a world where healthcare doesn't feel like a daunting, time-sucking task, but rather a partnership that empowers individuals to prioritize their well-being. Our vision is to make this a reality – a future where everyone has access to reliable assistance and where healthcare doesn't consume lives, but enhances them.

Our Values: Empathy, Innovation, Collaboration, Advancement

Our foundation is built on a set of values that define who we are:

  • Empathy: Understanding the struggles of those we serve is at the heart of everything we do. Empathy fuels our commitment to being a guiding light through the shadows of healthcare.

  • Innovation: We're not content with the status quo. Innovation isn't just a word; it's our mindset. We're determined to reshape healthcare navigation, bringing in fresh ideas to alleviate the struggles patients face.

  • Collaboration: Healthcare isn't a solo journey; it's a collective effort. We collaborate with patients, caregivers, and healthcare professionals to ensure that every step is taken with intention, care, and a focus on the individual's well-being.

  • Advancement: We're not content with stopping at "good enough." Our goal is to continually advance, to evolve alongside the needs of those we serve, and to always find ways to make healthcare more accessible and less burdensome.

The driving force behind ShadowNurse is a blend of personal experience, professional expertise, and a shared commitment to making healthcare more humane. We've seen patients struggle, caregivers overwhelmed, and families stressed. We've felt the frustration of bureaucracy overshadowing care. That's why we're here – to be the change we want to see.

Our mission, vision, and values aren't just words on a page; they're the compass that guides every decision we make. We're not just here to provide a service; we're here to make a difference. To shine a light in the shadows, to provide relief from the burdens of healthcare, and to be the partner you can trust.

You may be wondering

  • ShadowNurse is a dedicated healthcare navigation and support service that provides personalized support to help you manage appointments, prescriptions, and other healthcare tasks. See our comprehensive list of services below.

  • We assist patients and their families in navigating the presently complex and frustrating healthcare system, ensuring you have access to expert guidance and navigation support (like your own personal expert assistant) for appointments, medication management, and much more. This is for everyday needs as well as during a healthcare crisis.

  • Our caregivers are experienced nurses who provide support through text, phone, or video to help you with your healthcare needs. We also keep track of your healthcare journey behind the scenes so you never miss a thing.

  • No, we're here to support you with a wide range of healthcare issues, from coordinating appointments to assisting with medication refills. In fact, if it is a true emergency, dial 911!

  • Getting started is simple. Click on any of the sign up buttons on our website and start your free trial for 7 days. We are confident that once you experience the art of ShadowNursing, you and your family will be hooked.

  • Yes, your privacy and confidentiality are our top priorities. Rest assured that your information is safe and secure with us.

  • We are committed to getting a ShadowNurse in every home. Therefore, we keep our pricing extremely affordable. Start for free today. After your 7 day free trial, the cost is only $199/mo for the standard subscription. Pretty remarkable, huh?

  • We focus on providing direct support to you. While we don't work directly with insurance providers, we can help you navigate your healthcare needs more efficiently.

    Furthermore, you may be able to use funds set aside in either a Flexible Spending Account (FSA) or Health Savings Account (HSA) to cover the cost of ShadowNurse. Check with your FSA/HSA benefits coordinator or your tax professional regarding eligibility and reimbursement.

    Rest assured that we are keeping our services as affordable as possible.

  • Absolutely! We can assist you in scheduling appointments with specialists, ensuring you get the care you need.

Get the support you deserve